Luxury Wellness
Terms & Conditions
Terms & Conditions
Luxury Wellness Home Healthcare Center LLC
Effective Date: 15 July 2026
Last Updated: 15 July 2026
Terms & Conditions
Welcome to Luxury Wellness Home Healthcare Center LLC (“Luxury Wellness,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile services, digital platforms, and all healthcare services provided by Luxury Wellness.
By accessing our website, booking an appointment, using our online services, or receiving healthcare services from Luxury Wellness, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use our services.
1. About Luxury Wellness
Luxury Wellness Home Healthcare Center LLC is a licensed healthcare provider operating in the Emirate of Dubai and regulated by the Dubai Health Authority (DHA).
We provide professional healthcare services at patients’ homes, workplaces, hotels, and other approved locations in accordance with applicable UAE laws and DHA regulations.
2. Applicable Laws
These Terms are governed by applicable laws and regulations of the United Arab Emirates, including but not limited to:
UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
UAE Federal Law No. 2 of 2019 Concerning the Use of Information and Communication Technology (ICT) in Health Fields
Cabinet Resolution No. 6 of 2022 concerning the Executive Regulations of the PDPL
Ministerial Resolution No. 51 of 2021 concerning Health Data
Dubai Health Authority (DHA) regulations and professional licensing requirements
UAE Consumer Protection legislation
Applicable UAE Commercial Transactions and Electronic Commerce laws
Any other applicable healthcare, taxation, cybersecurity, and regulatory requirements
3. Healthcare Services
Luxury Wellness may provide healthcare services including, but not limited to:
Doctor consultations at home
Nursing care at home
Laboratory sample collection
Blood tests at home
Diagnostic health screening
Physiotherapy
IV therapy and wellness drips
Injection services
Medication administration
Chronic disease management
Elderly care
Post-operative care
Home vaccinations
Wellness programs
Medical assessments
Corporate healthcare services
All services are performed by DHA-licensed healthcare professionals within the limits of their professional scope of practice.
4. Medical Disclaimer
Healthcare services provided by Luxury Wellness are based on the patient’s clinical condition at the time of assessment.
Our services do not replace emergency medical care.
If you are experiencing:
Chest pain
Difficulty breathing
Stroke symptoms
Severe bleeding
Loss of consciousness
Seizures
Any other life-threatening emergency
You should immediately call 998 (Ambulance) or visit the nearest emergency department.
Luxury Wellness does not guarantee any specific medical outcome or treatment result.
5. Eligibility
You may use our services only if:
You are at least 18 years of age; or
You are acting on behalf of a minor or legally incapacitated patient as their parent, guardian, or legally authorized representative.
You agree to provide accurate, complete, and current information when requesting healthcare services.
Providing false or misleading information may result in refusal or termination of services.
Services for Children (Minors)
Luxury Wellness Home Healthcare Center LLC provides home healthcare and diagnostic laboratory services for patients of all ages, including infants, children, and adolescents.
For patients under the age of 18 years, healthcare services may only be requested, authorized, and consented to by a parent, legal guardian, or other legally authorized representative, except where applicable UAE laws or Dubai Health Authority (DHA) regulations provide otherwise.
The parent or legal guardian is responsible for:
Providing accurate medical and personal information about the child.
Giving informed consent before any examination, laboratory test, treatment, or healthcare service is performed.
Ensuring the child is accompanied by a responsible adult during the healthcare visit where appropriate.
Following post-treatment or post-test instructions provided by our healthcare professionals.
Luxury Wellness reserves the right to decline or postpone services where appropriate consent cannot be verified or where providing the requested service would not be in the best clinical interests of the child.
6. Appointment Booking
Appointments may be booked through:
Our website
Telephone
WhatsApp
Email
Authorized customer service representatives
Approved referral partners
Appointment requests remain subject to healthcare professional availability and clinical suitability.
Luxury Wellness reserves the right to decline or reschedule appointments where necessary for operational or clinical reasons.
7. Home Visit Requirements
Patients agree to:
Provide accurate address details
Ensure safe access to the premises
Provide a clean and safe treatment environment
Inform us of infectious diseases where applicable
Ensure pets are secured during healthcare visits
Notify us of any safety risks before the visit
Healthcare professionals may discontinue services if the environment presents a risk to patient or staff safety.
8. Cancellation and Rescheduling
Appointments may be rescheduled or cancelled without charge if notice is provided at least 24 hours before the scheduled appointment.
Luxury Wellness reserves the right to charge cancellation or call-out fees where:
The patient is unavailable
Access to the premises is denied
Incorrect address information is provided
Short-notice cancellations occur
Healthcare staff have already been dispatched
Emergency cancellations are assessed individually.
9. Pricing and Payments
Prices displayed on our website are subject to change without prior notice.
Payments may be made through:
Credit cards
Debit cards
Secure online payment gateways
Bank transfer
Approved digital payment providers
Cash where permitted
Insurance coverage is subject to:
Policy eligibility
Insurance approval
Applicable deductibles
Co-payments
Coverage limitations
Patients remain responsible for any charges not covered by insurance.
10. Refund Policy
Refunds are assessed individually and may be approved where:
Duplicate payments occur
Services cannot be delivered
Luxury Wellness cancels an appointment without offering a suitable alternative
Applicable consumer protection laws require a refund
Refunds are generally not available once healthcare services have been delivered.
Approved refunds are processed using the original payment method whenever possible.
11. Medical Records
Luxury Wellness maintains medical records in accordance with UAE healthcare legislation and DHA regulations.
Medical records remain the property of Luxury Wellness while patients retain legal rights of access as permitted by law.
Patients may request copies of their records subject to applicable legal and regulatory requirements.
12. Privacy and Confidentiality
We process personal information in accordance with our Privacy Policy and applicable UAE legislation.
Health information is handled in accordance with:
UAE Personal Data Protection Law
UAE Health Data Law
DHA Health Information policies
NABIDH regulations
Please refer to our Privacy Policy for detailed information regarding data collection, processing, storage, retention, disclosure, and your privacy rights.
13. NABIDH Health Information Exchange
Where required by DHA regulations, authorized healthcare professionals involved in your treatment may access or exchange your health information through the Dubai Health Authority’s Health Information Exchange (NABIDH).
Such access is conducted only in accordance with applicable UAE legislation and DHA policies.
14. Patient Responsibilities
Patients agree to:
Provide accurate medical information
Disclose allergies and medications
Follow clinical advice
Treat healthcare staff respectfully
Make timely payments
Notify us of changes to appointments
Comply with applicable healthcare instructions
Failure to do so may affect the delivery of services.
15. Intellectual Property
All website content including:
Logos
Trademarks
Images
Graphics
Videos
Software
Text
Medical content
Website design
Branding
is owned by Luxury Wellness or its licensors and is protected by UAE and international intellectual property laws.
No material may be copied, reproduced, modified, distributed, published, or commercially exploited without our prior written consent.
16. Website Use
Users agree not to:
Upload malicious software
Attempt unauthorized access
Interfere with website operations
Submit false bookings
Use automated systems without permission
Copy website content
Violate applicable laws
We reserve the right to suspend or terminate access for misuse.
17. Third-Party Services
Our website may contain links to third-party websites or payment providers.
Luxury Wellness is not responsible for the content, security, availability, or privacy practices of third-party websites or services.
18. Limitation of Liability
To the maximum extent permitted by UAE law, Luxury Wellness shall not be liable for:
Indirect damages
Consequential damages
Loss of income
Loss of business
Loss of opportunity
Website interruptions
Delays caused by circumstances beyond our reasonable control
Patient failure to follow medical advice
Incorrect information provided by patients
Actions of third-party service providers
Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.
19. Force Majeure
Luxury Wellness shall not be liable for delays or failure to perform services resulting from circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Pandemics
Government actions
Civil disturbances
Power outages
Internet failures
Transportation disruptions
Extreme weather conditions
20. Indemnification
You agree to indemnify and hold harmless Luxury Wellness, its directors, officers, physicians, nurses, employees, affiliates, contractors, and representatives against any claims, losses, damages, liabilities, or expenses arising from:
Your breach of these Terms
Misuse of our services
False information provided by you
Violation of applicable laws
Negligent or unlawful conduct
21. Suspension or Termination
Luxury Wellness may suspend or terminate services where:
False information is provided
Staff safety is threatened
Abuse or harassment occurs
Payment obligations are not fulfilled
Applicable laws require termination
Continued treatment is clinically inappropriate
22. Changes to Services
We reserve the right to:
Modify healthcare services
Change pricing
Update operational procedures
Improve website functionality
Discontinue services where necessary
23. Amendments to These Terms
Luxury Wellness may amend these Terms from time to time to reflect changes in legislation, regulatory requirements, business operations, or healthcare practices.
The updated version will be published on our website with the revised “Last Updated” date.
Continued use of our services constitutes acceptance of the revised Terms.
24. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the United Arab Emirates and the Emirate of Dubai.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, unless mandatory UAE law provides otherwise.
25. Contact Us
Luxury Wellness Home Healthcare Center LLC
Address
Office #104
Khalid Bin Al Waleed Road
Al Souq Al Kabeer
Dubai, United Arab Emirates
Telephone
+971 4 553 8193
Website
www.luxurywellness.ae
Acceptance
By using our website, requesting healthcare services, booking appointments, making payments, or otherwise interacting with Luxury Wellness Home Healthcare Center LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.