Privacy Policy

Privacy Policy

1. Introduction
   Luxury Wellness Home Healthcare Centre (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients and visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you access our website and use our services, including medical tests at home, physiotherapy and rehabilitation services, home nursing services, doctor-on-call services, elder care, and nanny services in Dubai.
2. Information We Collect
   We collect various types of personal information to provide and improve our services, including but not limited to:

• Personal Identification Information: Name, address, phone number, email address, and identification documents.
• Medical Information: Health history, medical conditions, treatment records, and other relevant medical data.
• Payment Information: Credit card details, bank account information, and other billing information.
• Usage Data: Information about how you use our website, including IP address, browser type, pages viewed, and other analytical data.

3. How We Use Your Information
   We use the information we collect for the following purposes:

• Service Provision: To schedule and provide the healthcare services you request, including medical tests, physiotherapy, nursing, and more.
• Payment Processing: To process payments for services rendered.
• Communication: To communicate with you regarding appointments, service updates, and other relevant information.
• Compliance and Legal Obligations: To comply with legal obligations and regulations, including reporting and record-keeping.
• Improvement of Services: To analyze usage data and improve our services and user experience.

4. How We Share Your Information
   We do not sell or rent your personal information to third parties. However, we may share your information with:

• Healthcare Professionals: Our licensed and certified healthcare providers who require access to your information to provide services.
• Service Providers: Third-party vendors who assist us with service delivery, payment processing, and website operations, subject to confidentiality agreements.
• Legal Authorities: Government or regulatory authorities when required by law or necessary to protect our rights or respond to legal requests.

5. Data Security
   We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Secure encryption protocols for data transmission and storage.
• Access Controls: Restricted access to personal information to authorized personnel only.
• Regular Audits: Periodic security audits to identify and address potential vulnerabilities.

6. Data Retention
   We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the information is no longer needed, we securely dispose of it.
7. Your Rights
   You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
• Objection: You may object to the processing of your personal information for certain purposes.

To exercise any of these rights, please contact us using the information provided in Section 10.

8. Cookies and Tracking Technologies
   Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and analyze site usage. You may control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our website.
9. Third-Party Links
   Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of any third parties. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and your continued use of our services following any changes indicates your acceptance of the revised policy.
11. Contact Information
    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@luxurywellness.ae